- How can I make changes to my order?
Simply email us at email@example.com within 12 hours of your order. Be sure to include your order number! If it is the type of band, size or colour that you would like to adjust, please also let us know the details in email.
- How do I know if my order was placed successfully?
If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.
You will always receive an email from us if any problems arise with your order. So please be sure to check the Spams/Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.
- Why I can't receive my order confirmation email?
If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams/Junk folder. If you still cannot find your order confirmation email, please email us at firstname.lastname@example.org and we will investigate further.
- Do you offer free shipping internationally?
Yes, we offer free international standard shipping for orders over $100 (after discount).
- How do I purchase a gift card?
Check out the Gift card section from the catalog.
- Can I use gift card on the shipping fee?
No, gift card cannot be applied to the shipping fee.
- Do you accept bulk purchases?
Please send us an email to email@example.com with more details and we will follow up
- I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?
- Can I apply 2 promo codes on the same order?
- Can I apply 2 gift card codes on the same order?
- Can I apply gift cards and promo codes together on my order?
- Are your band scratch and water resistant?
- How do I know which length I should choose for the Apple Watch band?
38/40mm and 42/44mm refer to the size of the watch face. We only offer one standard length for each size.
- Do your Apple Watch Bands fit all series of Apple Watches?
- What payment methods do you accept?
- Do you accept AMEX Gift Card / Visa Gift card?
- Can I use JCB credit card to check out?
Yes, it can be used via PayPal. Please choose PayPal as the checkout method and fill in the payment details. If the checkout page of PayPal is in English, you may change the language to Japanese as shown in here or by the following steps:
- Click “Create an Account” at the PayPal checkout page
- Scroll the country’s drop-down menu to choose “Japan”
- Scroll down the page and choose the language as “日本語”
- I received an error message when I checked out. What should I do? / What does "Invalid transaction error" or "Something wrong with your credit card, please call card center for help: Transaction Not Allowed" mean?
If an error message occurs, this may be because:
- The debit card cannot be used for this type of payment
- Your bank has rejected the transaction due to suspicions of fraud
- The card is not activated for international transactions
Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.
- When I proceed to checkout, it says “A match of the Shipping Address City, State, and Postal Code failed.” What should I do?
- Where is your company from?
- Still not getting your answers?
Email us anytime at firstname.lastname@example.org. You can contact us on Facebook, Messenger, Instagram and Pinterest.